My Design Process
double diamond approach
I like to use the “double diamond” approach whenever I am working on a new project, feature, or improvement. The idea is that I essentially open my mind to learning by conducting user interviews, observing users, and gaining as much knowledge about the problem as possible. Then, I will condense my findings and identify patterns. To be continued, WIP
You can find an example of how I use this approach here.
quick flow
more detailed flow
sketches
wireframes
Work in progress
Registration Page Redesign
Web app — user experience, user research, user testing, & design
overview
Prior to kicking off the entire Songtrust experience redesign, I first had to redesign the current registration page design to improve the flow and update the look to be in accordance with the new Songtrust design system. This was rather straight-forward, yet resulted in nearly double the conversion rate.
Note: this is an interim solution until the new onboarding flow rolls out.
previous design
The previous design was dated and confusing. Users were often not clear with the flow of the page, and didn’t like that there was not a clear message that their payment was being submitted.
updated design
The new design has been updated so that it is easier for the eye to follow along, as well as updating the design to our new design system.
Nike—Assist
iOS app — user experience, user research, user testing, & prototyping
overview
The Assist app connects Nike employees and in-store consumers with Nike products. It’s primary use is to search for products and inform whether or not the product is in stock in their current store, online, or in a store nearby. In-store employees also use Assist as a mobile point-of-sale, allowing customers to skip long lines at checkout.
Challenge
lorem
research & Discovery
Ideations & iterations
final
t:slim Insulin Pump
UX & UI | Screen Design & Workflows
September 2013 - Present
tandemdiabetes.com
My team executed the UX and UI design of the t:slim Insulin Pump which is the world’s first touch-screen pump, ranked #1 for overall satisfaction, ease of training, and customer support.
